Farhan Ansari, Assistant Professor from the Department of Hotel Management lists out essential personality traits for hospitality, hotel management and tourism professionals
From hosting, cooking, to escorting industry offers wide range of career options. Unfortunately, not everyone is born to be a part of hospitality it might be easy to keep smile on your face & greet the guests in friendly manner for a certain period of time, as a part of job requirements.
However, it takes more than artificial acts to succeed in the industry. To excel in the hospitality, it is crucial for employees to be cordial & Amiable. As the face of business, the willingness to go the extra mile to ensure guests satisfaction should be one of their nature.
Not only should hospitality employees possess good communication skills, they should demonstrate impressive decision making skill as well as they will be in directly contact with the guest. They should be able to showcase the best of your business even with demanding & meticulous guests.
Needless to say, you will need to possess certain qualities & master certain skills to get ahead in the field. There are few qualities which an employee must possess in his/her personality.
Commitment
In order to do well in any field one must be committed to the job. You must devote yourself to make the guest satisfied & happy. Your willingness will define to please the guest no matter what it takes. Guest would give you repeat business if your commitment level is strong.
Soft Skills
In Indian culture it is said that “Guest is god” & it is quite obvious that interpersonal skills will play a vital role to understand the guest requirements. This skill will make sure to have smooth & spectacular guest services. You should be customer focused in order to live up to the expectation of the guests. If you have good command over communication skills, you will be able to demonstrate both awesome oral & written communication.
Good Listener
In hospitality industry it is essential to listen attentively so that you get better understanding what the guest requires from you. Many at times you would meet who speak different languages, as you will have to know the non- verbal communication too.
Technology Friendly
Today almost every field has technology supporting its functions therefore, Hospitality is not an exception. To stay updated & equipped with technology would certainly help an individual to be tech-savvy. You should be well familiar with computer & its latest applications for making the most of it in your organization or business. Being Technology savvy would open your horizon to explore & become successful in the industry.
Adaptable
Hospitality is an industry which demands efforts & attentiveness at all times. You should be flexible & adoptable in any circumstances. Whenever there is an unexpected demand one should be ready to face it & come out in a versatile manner to find out the best way.
Team Harmony & alliance
Hospitality professionals should know how to work among their team members to achieve business goals. They must know the value of a good team & mutual contributions. You should know your role in order to Support your co-workers & keep the team spirit high whenever on shop floor.
Team Leader
A team leader is the one who leads the team to have effective business operations & that is possible only when you demonstrate leadership skills. A leader should build the team in such a manner where everyone contributes in the part of success. You must be an idol or inspiring person for your team.
Eye for detail
It is one of the traits which makes the hospitality professionals different from any other field as you should be well versed with your job area since even a slight change might hamper the guest experience therefore, one should be multitasking while working so that you can handle the situations in an effective manner.
