Listening effectively and communicating in a respectful, conversational way is a basic requirement for growth. Successful hospitality experts are specialists at knowing how to tune in, not only with ears but also with their bodies. It is not always what is verbally communicated but even non-verbal cues that tell the complete story. Picking up on whether a visitor feels pushed, troubled, anxious, or misplaced requires compassionate listening that goes past verbal communication. After tuning in comes communicating in a clear and proficient way. In doing so, people must see the guest in the eye, sustain an inviting manner and talk with clarity. The hospitality industry is a zone which depends to a great degree on communication-one may be working in a hotel, restaurant, or another other branch of the industry, solid communication abilities are necessary. One might be communicating with visitors to guarantee them fulfillment of their respective needs or planning with staff to give benefits, clear communication is imperative to the success of any hospitality trade. Good communication aptitudes are especially imperative in the industry since they can offer assistance to construct a bond with visitors, resolve clashes, and make a positive impression on the guests; it makes a difference to dodge mistaken assumptions and miscommunications that can disturb the stream of operations. With the rise of globalization and innovation, the hospitality industry needs people who are able to viably communicate with guests and clients from all over the world. There is more to communication than a fair command of the dialect; one also needs good digital communication abilities besides conventional dialect aptitudes. Non-verbal communication shapes an exceptionally vital portion of the hotel industry-from understanding the body language to being able to communicate with individuals who do not talk the same language as you. While verbal communication in the hotel industry goes a long way, a great communicator must have social affability and be able to understand non-verbals of  guests. Part of being a great communicator is utilizing compassion and understanding when you do notice a guest who is struggling to communicate due to language barriers. These are abilities that can be created through learning and preparing with us at JIMS VK-2. Face-to-face communication aptitudes are no longer critical, in reality, they are more imperative than ever in this industry. The capacity to communicate clearly and concisely with staff, visitors, and other industry experts is pivotal to the victory of any neighborliness trade. When it comes to communication, keep in mind that the ancient saying still holds good: it is not what you say, but how you say it that matters. The tone and clarity of your message are as critical as the words themselves. As it were by understanding the needs and needs of both your colleagues and your guests, can you trust to make an environment that is really inviting and pleasing. So, it is clear that any person who dreams of being part of the hospitality world needs to have amazing communication aptitude, to guarantee s/he succeeds in the field & sparkles over the rest.  

Ms. Rashi Patra

Assistant Professor Hotel Management Department