by admin | Sep 17, 2024 | Uncategorized
The hospitality profession offers a variety of jobs in the fields of accommodation, food, and
entertainment. This industry is constantly growing and evolving, with new technology and trends
impacting how people travel and dine; this has helped in creating a variety of jobs. The most popular
career paths in the hospitality field are working with the hotels, managing events and becoming
entrepreneur in Food and Beverage vertical. Each of these career paths offers a unique set of challenges
and openings for those who are passionate about the hospitality sector. Whatever your interest maybe
managing hotels/resorts, organizing events, or overseeing food and beverage operations, there’s a
satisfying career for all Hotel Management graduates. Career paths which can be chosen by a
Hotel Management students can be in the fields of hotels & tourism sector. The positions and roles one
can aspire for in the hospitality industry are as follows:
Hotel Director – This involves managing the day- to- day operations of hotels, resorts, and various other accommodations.
Food & Beverage Manager – The Manager administers the kitchen, cafes and bars as well as the hostel’s food and beverage operations.
Housekeeping Director – The Director is responsible for maintenance & upkeep of the hotel, including the public spaces and guest rooms.
Guest Services Manager – The Manager maintains excellent standards of guest service by supervising the front office, concierge, and other front of the house staff members who are in constant interaction with guests.
Marketing Director – A Marketing Director Creates and puts into action marketing plans to sell a hotel and raise its profits in the market.
Event Director – An Event Direct plans and executes events, such as conventions, carnivals, conferences, within the hostel & tourism sector.
Tourism Manager –The Manager plans and coordinates trip and hospitality services; he also oversees the development of sightseeing destinations and promotes tourism.
Airlines and Cruise Operation jobs – Openings in the airline and cruise liners include positions similar to flight attendant, service professionals & guest associates.
Destination Marketing and Management – This involves promoting a specific destination and coordinating the elements available to attract customers.
Real Estate professionals – These professionals assist guests to purchase, sell, and rent properties for holiday or for investment purposes.
Advancement & growth of the tourism sector in the last few years has increased the demand for
Professionals and knowledgeable people in the hospitality segment. The hospitality industry offers
significant advancement and growth for people who are passionate and devoted towards guest service;
networking and building relationships with others in the industry is pivotal for discovering new
openings and learning about implicit career paths.
Also, continuing education and professional development can help individualities stay up- to- date with
industry trends, upgrade their skills and increase their chances of advancing in their careers. We at
JIMS VK II offer training programs and support for professional development of all students. There is no
stopping for professionals who are devoted & committed to their future. The hospitality sector offers a
dynamic and constantly evolving work surroundings with new opportunities for growth and advancement.
With ongoing advancements in technology, there are also new and exciting openings in areas such as
digital marketing, data analysis and revenue management. With the growth in tourism and hospitality,
there is a high demand for professionals with hotel management skills and knowledge, offering a wide
range of jobs. Those interested in this industry should explore the different career openings available and
must gain their proper education and skill set in order to advance their careers.
Ms. Rashi Patra
HOD – Department of Hotel Management
by admin | Sep 17, 2024 | Uncategorized
A Bachelor of Business Administration (BBA) is a versatile degree that opens up a world of career possibilities. For students graduating from prestigious institutions like JIMS VK-II, this degree is not just a stepping stone but a launch pad to diverse professional avenues. Her is a look at some promising career paths that BBA graduates can explore.
1. Management Trainee
One of the most direct paths for BBA graduates is to start as a Management Trainee. Companies across various sectors seek fresh graduates to groom them for future leadership roles. This role involves understanding different aspects of the business, from operations and finance to marketing and human resources. It is an excellent way to gain a comprehensive view of business management while developing leadership skills.
2. Marketing Executive
Marketing is a dynamic field that offers numerous opportunities for BBA graduates. As a Marketing Executive, you will be responsible for developing strategies to promote products and services. This role requires creativity, analytical skills, and an understanding of consumer behavior. Working in marketing can also lead to specialized roles such as Brand Manager or Market Research Analyst.
3. Financial Analyst
If you have a knack for numbers and financial planning, a career as a Financial Analyst could be a perfect fit. This role involves analyzing financial data, creating financial models, and providing investment recommendations. It is a critical position in helping businesses make informed decisions and is highly valued in industries such as banking, investment, and corporate finance.
4. Human Resources Specialist
Human Resources (HR) is another field where BBA graduates can thrive. As an HR specialist, you will manage recruitment, employee relations, and organizational development. This role requires strong interpersonal skills and an understanding of employment laws and organizational behavior. A career in HR can lead to roles such as HR Manager or Talent Acquisition Specialist.
5. Entrepreneurship
For those with a passion for innovation and business development, entrepreneurship is a viable career path. A BBA provides a solid foundation in business principles, which is invaluable when starting your own venture. Whether you want to launch a tech startup, open a retail business, or provide consulting services, the skills acquired during your BBA can help turn your entrepreneurial dreams into reality.
6. Consulting
Consulting is a field that offers BBA graduates the opportunity to work with businesses to improve their performance. Consultants analyze business problems, develop strategies, and implement solutions. This role requires analytical thinking, problem-solving skills, and the ability to communicate effectively with clients.
7. Supply Chain Management
The complexity of global supply chains has increased the demand for professionals in this field. As a Supply Chain Manager, you will oversee the production, transportation, and distribution of goods. This role involves coordinating with suppliers, managing inventory, and ensuring that products reach consumers efficiently.
Conclusion
Graduating with a BBA from a reputed institution like JIMS VK-II equips you with a broad skill set that can be applied across various industries. Whether you are interested in management, marketing, finance, HR, entrepreneurship, consulting, or supply chain management, the opportunities are abundant. The key is to leverage the knowledge and skills gained during your studies to find a career path that aligns with your interests and goals.
Meenakshi Chopra
Assistant Professor
Department of Management Studies
JIMS VK-II
NEW DELHI -110070
by admin | Sep 17, 2024 | Uncategorized
In today’s fast-paced world, where financial decisions play a crucial role in shaping personal and professional lives, the concept of financial literacy has emerged as a cornerstone of education. Financial literacy refers to the knowledge and skills required to make informed and effective financial decisions. Financial literacy is not just about balancing budgets or understanding investments; it encompasses a wide range of skills. It includes understanding how to manage debt, budget effectively, save and invest wisely, and plan for retirement.
These skills are essential for students who are going to enter the workforce and manage their finances independently. Educating students about financial literacy empowers them to navigate financial challenges with confidence. It instills a sense of responsibility and prepares them to make informed decisions about loans, credit cards, investments, and savings from a young age.
#BBA department of #JIMSVK2 has recognized the importance of financial literacy in shaping future business leaders. To ensure that students of #JIMSVK2 are well-equipped with these essential skills, the #BBA department has incorporated various subjects like financial accounting, corporate finance, financial management, investment analysis, and individual financial planning into its curriculum.
Beyond the classroom, the college organizes club activities such as virtual trading that provide students with opportunities to apply theoretical knowledge to real-world scenarios.
Such activities foster a practical understanding of financial principles and encourage critical thinking and problem-solving skills.
Guest lectures by industry experts and practitioners further enrich the learning experience at JIMS. These sessions expose students to current trends, challenges, and best practices in the financial world. They also provide insights into career opportunities in finance, inspiring students to explore different paths within the industry.
The efforts of #JIMSVK2 in promoting financial literacy among #BBA students yield several benefits. Graduates become only educationally capable but also retain practical know-how that makes them appreciated assets in the job market. Moreover, students graduate with a sense of financial responsibility and are better equipped to manage their personal finances. They are more likely to make informed decisions about savings, investments, and planning for their future, setting a solid foundation for financial security and independence.
In essence, financial literacy is not just a skill; it is a catalyst for empowerment and success. By investing in the financial education of its students, #JIMSVK2 is paving the way for a generation of confident, responsible, and financially literate professionals poised to shape a brighter tomorrow.
Ms.Divya Jain
Asst. Prof. Deptt. of Management
Jagannath Institute of Management Sciences
Vasant Kunj-II
by admin | Aug 26, 2024 | Uncategorized
In today’s dynamic business environment, the integration of artificial intelligence (AI) into marketing and consumer behavior analysis is no longer a futuristic concept but a present-day necessity. As businesses strive to understand their customers better and enhance their strategies, proficiency in AI tools has become a vital skill set. BBA (Bachelor of Business Administration) programs have recognized this need and are increasingly incorporating AI tools and software into their curriculum. This blog explores the AI tools typically taught in BBA programs and how they prepare students for successful careers in marketing and consumer behavior analysis.
Overview of AI Tools and Software Taught in BBA Programs:
Data Analytics Platforms like Python and R. Python: Widely used for its simplicity and versatility, Python is integral for data analysis and visualization. BBA students learn to use libraries such as Pandas for data manipulation, Matplotlib and Seaborn for visualization, and Scikit-learn for machine learning. R: Another powerful tool for statistical analysis and data visualization, R is often included in the curriculum to help students perform complex data analysis tasks and interpret consumer behavior trends.
Machine Learning Tools like TensorFlow, Keras. TensorFlow and Keras: These open-source libraries developed by Google are popular for building and training machine learning models. BBA students learn to develop predictive models to forecast market trends and consumer preferences, which are critical for effective marketing strategies.
Customer Relationship Management (CRM) Systems like Salesforce. Salesforce: A leading CRM platform, Salesforce helps businesses manage customer interactions and data. Students are trained to use Salesforce for tracking customer behavior, managing marketing campaigns, and improving customer engagement.
Business Intelligence (BI) Tools like Tableau, Power BI. Tableau and Power BI: These tools are essential for data visualization and business intelligence. Students learn to create interactive dashboards and reports, enabling them to present complex data insights in a comprehensible manner to support decision-making processes.
Natural Language Processing (NLP) Tools like NLTK, SpaCy. NLTK and SpaCy: These NLP libraries are crucial for analyzing textual data. BBA programs teach students how to extract insights from customer reviews, social media interactions, and other text data to understand consumer sentiment and preferences. Preparing Students for Careers in Marketing and Consumer Behavior Analysis.
Enhanced Data Analysis Skills Proficiency in AI tools equips students with the ability to analyze large volumes of data efficiently. They learn to identify patterns and trends that are critical for understanding consumer behavior, allowing businesses to tailor their marketing strategies more effectively. Improved Customer Insights CRM systems and NLP tools enable students to gain deeper insights into customer preferences and feedback. Understanding these insights helps businesses to personalize their offerings, enhance customer experience, and build long-term loyalty. The ability to use BI tools to create insightful reports and dashboards means that students can support data-driven decision-making processes within organizations. This skill is essential for marketing professionals who need to justify their strategies with solid data evidence. Competitive Advantage Graduates who are adept at using AI tools have a significant competitive advantage in the job market. Their ability to leverage technology to understand and predict consumer behavior makes them valuable assets to any marketing team. The integration of AI tools in BBA programs is transforming the way future marketing professionals understand and interact with consumers. By equipping students with the skills to use advanced AI software, these programs ensure that graduates are well-prepared to navigate the complexities of modern marketing and consumer behavior analysis. As businesses continue to rely on data-driven strategies, the proficiency in AI tools will remain a critical component of a successful career in marketing.
Sumit Kumar Manjhi
Assistant Professor
JIMS VKII
Delhi 110070
by admin | Aug 26, 2024 | Uncategorized
Deep learning, a subset of artificial intelligence (AI) and machine learning, has revolutionized various industries, from healthcare and finance to entertainment and autonomous vehicles. At the forefront of this technological revolution, educational institutions like JIMS Vasant Kunj II are embracing deep learning to prepare students for the future. This blog will delve into what deep learning is, its applications, and why it is crucial for college students to grasp this cutting-edge technology.
What is Deep Learning?
Deep learning is a type of machine learning that mimics the workings of the human brain in processing data and creating patterns for use in decision-making. It involves neural networks with many layers (hence “deep”) that can learn and make intelligent decisions on their own. Each layer of the network analyzes the data and passes on the information to the next layer, which refines it further.
The Mechanics of Deep Learning
At its core, deep learning utilizes algorithms called neural networks, which are designed to recognize patterns. These networks consist of three types of layers:
1. Input Layer: The initial layer that receives the raw data.
2. Hidden Layers: These are intermediary layers where the actual processing is done through various transformations and abstractions.
3. Output Layer: The final layer that produces the result or output of the neural network.
The learning process in these networks involves training them with large datasets. The network adjusts its weights based on the errors in the output compared to the actual results. This process is repeated iteratively until the network produces accurate predictions.
The Importance of Deep Learning in Education
As we step into an era dominated by AI and Automation, understanding deep learning becomes essential for students. Here’s why:
1. Future-Proofing Careers: With AI expected to create numerous job opportunities, students proficient in deep learning will be in high demand.
2. Interdisciplinary Applications: Deep learning is not confined to computer Science alone. It has applications in Biology, Physics, Economics, and more, making it a valuable skill across various fields.
3.Research and Innovation: Knowledge of deep learning empowers students to engage in cutting-edge research and contribute to technological advancements.
4. Problem-Solving Skills: The process of designing and training neural networks enhances critical thinking and problem-solving abilities.
Conclusion
Deep learning is more than a technological trend; it is a cornerstone of future innovation. For students at JIMS Vasant Kunj II, gaining expertise in deep learning means being prepared to tackle some of the world’s most pressing challenges and seizing opportunities in the rapidly evolving tech landscape. Embrace deep learning, and step into a future brimming with possibilities.
Ms. Neha
Assistant Professor of IT
JIMS Vasant Kunj II
by admin | Aug 16, 2024 | Uncategorized
In today’s hyper-connected world, the Internet of Things (IoT) stands at the forefront of technological innovation. From smart homes and wearable devices to industrial automation and smart cities, IoT is transforming how we live, work, and interact with our environment.
The concept of IoT is not new. For years, we have envisioned a world where devices communicate seamlessly, collecting and sharing data to enhance our lives. However, recent advancements in sensor technology, wireless communication, and data analytics have accelerated the IoT revolution.
The Internet of Things is rapidly transforming industries and everyday life, connecting everything from household appliances to industrial machinery. As IoT continues to expand, the demand for skilled professionals who can design, develop, and manage these interconnected systems is soaring. At JIMS VASANT KUNJ II, we are committed to preparing our students to meet this demand and lead the next wave of technological innovation.
Emerging Trends Shaping the Future of IoT
- 5G Connectivity: The rollout of 5G networks is a game-changer for IoT. With its high speed, low latency, and capacity to connect a vast number of devices simultaneously, 5G will enable real-time communication and data processing. This will be crucial for applications like autonomous vehicles, smart cities, and remote healthcare.
- Edge Computing: As IoT devices generate massive amounts of data, the need for efficient data processing becomes paramount. Edge computing addresses this by processing data closer to where it is generated, reducing latency and bandwidth usage. This approach enhances the performance and reliability of IoT applications, particularly in scenarios requiring real-time decision-making.
- Artificial Intelligence and Machine Learning: Integrating AI and machine learning with IoT opens new possibilities for automation and intelligence. IoT devices can learn from data patterns, predict maintenance needs, optimize energy usage, and even improve user experiences. Smart home assistants, predictive maintenance in industrial settings, and personalized healthcare are just a few examples of AI-driven IoT applications.
- Blockchain for IoT Security: With the increasing number of connected devices, security and privacy concerns are at an all-time high. Blockchain technology offers a decentralized and tamper-proof solution for securing IoT data. By providing transparency and immutability, blockchain can enhance trust in IoT systems, particularly in sectors like finance, healthcare, and supply chain management.
- Sustainability and Green IoT: As the world grapples with environmental challenges, IoT can play a vital role in promoting sustainability. IoT-enabled smart grids, precision agriculture, and efficient waste management systems can help reduce resource consumption and environmental impact. The future of IoT lies in creating eco-friendly solutions that balance technological advancement with environmental responsibility.
Challenges Ahead
Data privacy is a critical issue. As IoT devices collect vast amounts of personal data, ensuring its protection and compliance with regulations like GDPR is paramount. Companies must prioritize robust encryption, secure data storage, and transparent data practices.
Additionally, the sheer volume of data generated by IoT devices necessitates efficient data management and analysis. Organizations need scalable infrastructure and advanced analytics tools to derive meaningful insights from IoT data.
Conclusion
The future of IoT is a fascinating journey of innovation and transformation. As technology continues to evolve, IoT will play an increasingly pivotal role in shaping our world. From enhancing our daily lives to revolutionizing industries, the possibilities are limitless. However, addressing challenges like interoperability, security, and data management is crucial to unlocking the full potential of IoT.
The future of IoT is bright and full of opportunities. At JIMS VASANT KUNJ II, we provide the education, resources, and support your need to become a leader in this exciting field. Whether you are passionate about creating smart cities, revolutionizing healthcare, or developing the next generation of consumer devices, our IoT program will equip you with the skills and knowledge to make a significant impact.
Embark on an exciting journey into the world of computer applications with the BCA program at JIMS VASANT KUNJ II. Whether you aspire to be a software developer, a data scientist, or an IT consultant, our program will provide you with the knowledge, skills, and opportunities to achieve your career goals.
Join JIMS VASANT KUNJ II and be a part of a vibrant learning community that values innovation, excellence, and holistic development.
Lakshay Saini
Assistant Professor,
JIMS, VK II
by admin | Aug 16, 2024 | Uncategorized
BBA- Bachelor of Business Administration
BBA is a Bachelor Degree that prepares you for the business world. It gives you a basic understanding of business and its various aspects in the real world.
Now-a-days, BBA is considered a well rounded degree because of its versatile nature. It not only prepares you for the business world but also for several other fields such as banking, insurance, operations and finance. Jims vk2 ranked as one of the top colleges in Delhi/ NCR provides a BBA Degree with focus on all areas of management.
BBA Curriculum
BBA typically covers a wide range of subjects with an aim to provide students with a foundation in business practices.
Core Business Curriculum
- Business Communication: It deals with writing, presenting and communicating effectively.
- Business Statistics: It gives knowledge of basic statistical tools and techniques.
- Organizational Behaviour: This involves study of individuals and groups of people within the organization.
- Business Law: It gives knowledge about law and legal practices related to business operations.
Specialized Tracks in BBA
- Management Skills:
- Principals of Management: It includes practice of planning, staffing, organizing, controlling in any organization.
- Leadership Skills: This involves practice of effective leadership.
- Marketing:
- Fundamentals of Marketing: It involves market research, consumer behaviour and branding.
- Digital Marketing : It involves digital techniques for marketing.
- Finance:
- Investments: Analysis of financial prospects.
- Corporate Finance: It includes capital budgeting , risk management and financial markets.
- International Business:
- International Marketing: It includes marketing strategies for global markets.
- Global Supply Chain: It involves management of supply chains across International Borders.
Above mentioned topics are typically included in the BBA curriculum and prepare you holistically for the business world.
Jims vk2 -one of the best management colleges in New Delhi provides BBA that is a fine blend of theory and practice.
Jobs Prospects After BBA:
After successful completion of BBA, one can work in various roles such as:
1.Human Resource Manager: This area deals with recruitment of persons, supervising payroll and ensuring properly trained staff in any organization.
2.Marketing Manager: This field utilizes the creative talent of the candidate holding a BBA degree. Marketing Managers manage marketing campaigns and budgets. They focus on new campaigns for their customers.
3.Financial Advisor: One can become financial advisor. In this role, the person is responsible for managing or monitoring accounts, making investments and advising customers on arranging and managing funds for major life events such as marriage and career.
4.Operations Manager: This is the most versatile job option after BBA which involves working in several areas such as retail, hospitality, manufacturing etc. Professionals in this line are
responsible for daily operations of store, factory or office.
The above mentioned are the job prospects one can opt after BBA. Jims vk2 , one of the best BBA college in New Delhi, offers employment opportunities in some of the renowned companies such as Concentrix, Dell, Zomato, HCL and Dabur.
By:- Sonia Kakkar
Assistant Professor
BBA Department
by admin | Aug 16, 2024 | Uncategorized
Art is essential in interior design, offering much more than decoration. It shapes the ambience, reflects personal style, and transforms spaces. Here is how art influences interior design:
Art serves as an immediate focal point in any room. A striking painting, sculpture, or tapestry can anchor a space and provide a central point around which other design elements are arranged. For example, a bold painting above a fireplace can become the room’s centerpiece.
- Expressing Personal Style
Art is a personal expression of taste and style. Whether you prefer modern abstracts, traditional landscapes, or eclectic pieces, art allows you to infuse your personality into a space, making it truly your own.
Artwork is a powerful tool for enhancing a room’s color palette. It can introduce new colors, complement existing hues, or provide contrasting shades to create visual interest. A vibrant painting can enliven a neutral-toned room, while a monochromatic piece can add elegance to a colorful space.
- Adding Texture and Dimension
Beyond color, art adds texture and depth to a room. Sculptures, woven textiles, and mixed-media pieces introduce tactile elements that prevent spaces from feeling flat. This added dimension creates a more dynamic and engaging visual experience.
Art is rich in narrative potential. Each piece can tell a story, whether it is the artist’s intent, the subject matter, or the emotions it evokes. Incorporating meaningful artwork into your home allows you to create a space that resonates on a deeper, personal level, evoking cherished memories or celebrating cultural heritage.
- Creating Balance and Harmony
Properly placed artwork helps achieve visual balance within a room. It can harmonize disparate elements and create a sense of equilibrium. A gallery wall can balance the weight of heavy furniture, while a large, singular piece can bring cohesion to a busy space.
Art can be a powerful conversation starter, drawing attention and inviting interpretation. Unique or thought-provoking pieces in social spaces like living rooms and dining areas can spark dialogue and create memorable experiences for guests.
The psychological impact of art should not be underestimated. Calming pieces can create a serene atmosphere in bedrooms or meditation spaces, while vibrant works can energize living areas or home offices.
Art plays a crucial role in interior design, far beyond its decorative function.Thoughtfully integrating art into your home can transform it into a space that is not only aesthetically pleasing but also deeply meaningful and reflective of your unique identity. So, next time you are redesigning a room, give art the prominent role it deserves.
Why pick JIMS VK-II for Interior Design course?
The three year program by South Delhi Interior College aims to create creative and responsible designers who can create aesthetic and functional spaces that are comfortable to use for its occupants. The best interior design college in Delhi NCR offers undergraduate course with affordable Interior Design fees structure and latest curriculum. The B.Voc Interior Design program is focused at developing strong foundation in space planning and design and encourages students to develop a signature designing methodology. Interior design program provided by JIMS VK –II equips the students with updated skills that will let them create a mark in this ever-growing industry.
Khushi Sharma
Assistant Professor
Interior Design Department
by admin | Aug 16, 2024 | Uncategorized
With the onset of technology, there has been a tremendous growth in new media. With the rapid growth of digital media, the world has become a global village. Digital media has made the entire world more convergent by eliminating the geographical boundaries virtually. #BestJournalismCollegesinDelhiNCRJIMSVKII . Digital media has made the availability and accessibility of international content more convenient. Further new media has also altered the way of communication and information gathering of people. We are living in a digital age where we are surrounded by various forms of new media. For example:
- Social Media portals such as facebook , twitter and Instagram
- Online News portals/ websites
- Podcasts
- Blogs
- Mobile Based Applications
Over the last few years, digital media has altered our lives in many ways including the news consumption pattern. #BestMassCommunicationCollegesinDelhiNCRJIMSVKII . New media has created a major implication in the field of journalism. For instance, instead of relying on conventional media, people now prefer to consume news and information online. This has resulted in change in the pattern of news production and dissemination by journalists and news organizations.
For instance, since a majority of people now prefer to get information online rather than reading printed newspapers and magazines, many news organizations have launched their mobile based applications that provide news in a more convenient and easy way to the readers. #BestMassCommunicationCollegesInSouthDelhiJIMSVKII . To exemplify Google News, Aaj Tak Live TV apps are some of the applications that are available for the users.
Even as the digital media has made its foray into the world of news dissemination, there exists a certain section of the society that prefers to get information through conventional media also known as traditional media such as newspapers, magazines and televisions. #BestBMCCollegeInSouthDelhiJIMSVKII . Trends indicate, however, that people nowadays prefer to consume news through digital media.
Thus, new media has impacted the traditional media in many ways; the changes, however, have both positive as well as negative impact.
Some of the positive aspects of new media are as follows:
- Anytime, anywhere accessibility of news
- Provides real time information
- Greater transparency
- Provides scope for other dimensions of storytelling like podcasts, video casts and blogs. #BestJournalismCollegesinsouthdelhiJIMSVKII
However, apart from positive aspects, there are many negative impacts of new media. For instance
- Information overload
- Spreading of wrong or misinformation
- Unethical journalism
Newsmakers are very much aware that since the digital media has a tendency to push journalism in a new direction, it comes packed with a number of drawbacks and it is these drawbacks that are going to hamper its growth in future. #TopbjmccourseinsouthDelhiJIMSVKII . This tendency can be checked by putting safeguards in place. With proper media literacy, fact checking and regulating the content broadcast on digital media, the negative aspects can be converted into positive characteristics of new media, thereby resulting in tremendous growth of digital journalism.
Ms. Mansi Chopra
Assistant Professor
Department of Mass Communication
by admin | Aug 16, 2024 | Uncategorized
Etiquette plays a pivotal role in the hospitality industry, where every interaction between staff and
guests contributes to the overall experience. From hotels and restaurants to resorts and cruise ships,
maintaining high standards of etiquette enhances customer satisfaction, loyalty, and the reputation of
the establishment. Here is an exploration of the role of etiquette in this dynamic industry.
- First Impressions and Guest Relations:
Etiquette sets the tone for first impressions. A warm welcome, genuine smile, and respectful demeanor
create a positive initial experience for guests. In hotels, for instance, front desk staff trained in etiquette
ensure guests feel valued and attended to from the moment they arrive. This initial interaction can
influences a guest’s perception of the entire stay.
- Professionalism and Service Excellence:
Etiquette in the hospitality industry underscores professionalism. It encompasses aspects like effective
communication, attentiveness, and discretion. Polite language, active listening, and anticipating guest
needs are crucial. Proper etiquette ensures that interactions are smooth and service delivery is
impeccable, enhancing guest satisfaction.
- Building Trust and Loyalty: Etiquette helps in building trust and fostering guest loyalty.
Guests appreciate consistent and respectful treatment throughout their stay or visit. When staff
members demonstrate good etiquette, they create a sense of reliability and trustworthiness.
Guests are more likely to return to an establishment where they have been treated with respect
and courtesy. Moreover, they are more inclined to recommend it to others, thereby contributing
to the establishment’s reputation and success.
- Cultural Sensitivity and Adaptability: In the diverse landscape of hospitality, etiquette
includes understanding and respecting cultural differences. Guests from different cultural
backgrounds have varying expectations and norms. Etiquette training equips hospitality
professionals to navigate these differences sensitively and adapt their behavior accordingly.
- Conflict Resolution and Handling Difficult Situations: Etiquette guides staff in handling
challenging situations with grace and professionalism. Whether addressing guest complaints,
managing conflicts between guests, or handling unforeseen issues, adhering to proper etiquette
ensures that resolutions are reached amicably and efficiently.
- Team Cohesion and Workplace Culture: Etiquette extends beyond guest interactions to
include relationships among staff members. Respectful communication, collaboration, and
mutual support create a positive workplace culture. When employees uphold etiquette standards
within the team, they work more effectively together, which ultimately translates into better
service delivery and guest experiences.
- Upholding Brand Reputation: Lastly, etiquette is integral to maintaining and enhancing an
establishment’s brand reputation. Consistently delivering exceptional service through proper
etiquette builds a positive reputation in the competitive hospitality industry. A strong reputation
attracts new guests and reinforces loyalty among existing ones, contributing to the overall
success and longevity of the business.
In conclusion, etiquette in the hospitality industry is not merely a set of rules but a fundamental
aspect of delivering exceptional guest experiences. It influences every interaction, from the first
impression to ongoing guest relations and contributes significantly to a positive brand image and
guest loyalty.
JIMS VK II provides you a platform such as this where you can enhance your knowledge after
taking admission in Hotel Management & make a great career in Hospitality & travel industry.
Submitted by Vaibhav Gaur, Assistant Professor, Department of Hotel Management.
